Shelly’s Adventures Return & Refund Policy

Last Updated: August 13, 2026

At Shelly’s Adventures, we take pride in providing high-quality books, educational products, and merchandise. Because many of our products are books, signed items, and materials prepared specifically for events or customers, the following return and refund policy applies.

Books

All book sales are final.

We do not accept returns or exchanges on books simply because a customer changes their mind after purchase.

Refunds or replacements may be available if a book:

• Arrives damaged

• Has a printing or manufacturing defect

• Is the incorrect title or item due to an error on our part

Please contact us within 7 days of delivery if there is a problem with your order. We may request photographs of the damaged or incorrect item before approving a replacement or refund.

Autographed or Personalized Books

All autographed, signed, inscribed, or personalized book sales are final and non-refundable.

Because these products are prepared specifically for the purchaser or recipient, they cannot be returned or exchanged unless they arrive damaged or we made an error with the order.

Merchandise

Unused merchandise may be eligible for return within 14 days of delivery.

To qualify for a return, merchandise must:

• Be unused and unworn

• Be in its original condition

• Include original packaging or tags, when applicable

• Show no signs of washing, wear, damage, or alteration

Customers must contact Shelly’s Adventures and receive return approval before mailing an item back.

Items returned without prior approval may not be accepted.

Custom and School-Specific Merchandise

Custom products, school-branded merchandise, personalized products, made-to-order items, and products created specifically for an event or organization are final sale unless they arrive damaged, defective, or incorrect due to an error on our part.

School Visits, Events, and In-Person Purchases

Books and merchandise purchased during a Shelly’s Adventures school visit, live event, conference, festival, or other in-person appearance are generally final sale.

If an item purchased at an event is defective or damaged, please contact us as soon as possible and we will review the situation.

Digital Products

Digital downloads, digital educational materials, memberships, downloadable worksheets, videos, and other electronically delivered products are non-refundable once access or delivery has been provided, except where required by law.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include:

• Your name

• Order number

• A description of the issue

• Photos of the item and packaging, when applicable

Once the issue is reviewed, we may offer a replacement, store credit, or refund depending on the circumstances.

Return Shipping

For approved discretionary merchandise returns, the customer is responsible for return shipping costs unless the return is the result of an error by Shelly’s Adventures or the product arrived damaged or defective.

Original shipping charges are non-refundable unless the order was incorrect due to an error on our part.

We recommend using a trackable shipping method when returning an approved item. Shelly’s Adventures is not responsible for return packages that are lost or damaged in transit.

Refunds

Approved refunds will be issued to the original payment method.

Refunds are processed only after the returned item has been received and inspected, when a physical return is required.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Cancellations

Orders may only be canceled if fulfillment has not yet begun.

Once an order has been processed, signed, personalized, printed, packed, or shipped, it may no longer be eligible for cancellation.

Refused or Undeliverable Packages

Orders returned because of an incorrect address, refused delivery, or other delivery issue caused by information provided by the customer may be subject to additional shipping charges if the customer requests that the order be resent.

Shipping fees associated with these situations may not be refundable.

Exceptions

Shelly’s Adventures reserves the right to review individual situations and make reasonable exceptions to this policy at our discretion.

Making an exception in one situation does not change this policy or require the same exception to be made for future purchases.

Contact Us

If you have a question about a damaged item, incorrect order, return eligibility, or refund, please contact Shelly’s Adventures before sending any product back.

Please include your name and order number so we can assist you as quickly as possible.

To start a return, you can contact us at kentrell@shellysadventuresllc.com. Please note that returns will need to be sent to the following address: 13194 US Highway 301 S STE 114, Riverview, FL 33578.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kentrell@shellysadventuresllc.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kentrell@shellysadventuresllc.com.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kentrell@shellysadventuresllc.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kentrell@shellysadventuresllc.com and send your item to: 13194 US Highway 301 S STE 114, Riverview, FL 33578.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: PO BOX 2632 Land O Lakes Florida US 34638

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.